Pre-sale service
1. Training customers' engineers to learn how to use packing machines.
2. Testing packing machines, with product sample and our film materials.
3. Machine testing videos will be sent to customers.
After-sale service
1. Providing manual book.
2. Videos of installation, adjusting, setting, and maintenance are available.
3. Telecommunucations and face to face online communications are available.
4. Engineer oversea services are available. The round-trip air tickets, hotel, meal, and visa cost of our engineers shall be borne by the Buyer.
5. Machine quality guarantee period is 1 year. During guarantee period, if there is no man-made damage, we will replace new ones for you. The guarantee period will start from the date of B/L.
One of our Australia customer, asked for the endineer for the service for the automatic biscuit feeding packing machine. 4 se pillow packing machine + one set feeding machine. Two of our engineers have a good technical service and training service there. 
FAQ Q1: Do you have manual or operation video for us to know more about the machine?
A1: Sure. Manual and operation video are provided. And drawings are available too.
Q2: What's delivery time for the machine after deposit sent ?
A2: Regular delivery time is 7-10 days for packing machine and 30-45 days for fully automatic packing line upon receipt of deposit.Delivery time will be discussed if machine is customized and additional test needed.
Q3: How you pack the machine before shipment ?
A3:Machine is wrapped by plastic film inside and packed with plywood boxes outside which suitable for sea & air shipments.
Q4: How your factory control the machine quality ?
A4: Quality is our culture. We are always focused on: Professional design. High precision for parts processing.
Q5: Which countries have you ever exported your machines to?
A5: USA, Malaysia,India, Indonesia, Russia, Singapore, Lebanon, Saudi Arabia, Yemen, UAE , Mexico, Chile, Argentina, Brazil, Nigeria, Tunis, Algeria, Egypt, Sudan, Cambodia, Pakistan, Bangladesh,South Korea, Turkey, Uzbekistan and Ukraine.
Q6: How can I trust you for the first time business ?
A6: Please note our above business license and certificate. And if you don't trust us, then we can use Alibaba trade assurance service, guarantee your money, and guarantee your machine's on-time delivery and machine quality.
Q7: What's the language used for the operating system ?
A7: English & Chinese are standard, Optional language will be Spanish, Arabic,French, Russian, German...etc.
Q8: What's the warranty period ?
A8: 12 months after shipment for key components except man made damage & fast moving spare parts.
Q9: What about after-sales service ? Is engineer available to serve oversea?
A9: Yes, but the travel fee is paid by you including daily allowance for the technician. So to save your cost, we will send you a video of full details machine installation and assist you till the end. The video covers installation and operation, as well as maintenance.
